What should I do if I have a complaint?
If you have any complaints about the service provided to you, please contact us and tell us about your complaint.
If your concern remains unresolved:
If your concerns haven’t been resolved to your satisfaction, or we haven’t responded to you within 45 days, you can lodge a complaint with the Australian Financial Complaints Authority (AFCA):
Website: afca.org.au
Email: info@afca.org.au
Telephone: 1800 931 678 (free call)
In writing to: Australian Financial Complaints Authority, GPO Box 3, Melbourne, VIC, 3001
AFCA provides fair and independent financial services complaint resolution that’s free to consumers. More information is available at afca.org.au.
Time limits may apply to lodge a complaint with AFCA, so you should act promptly. You can check the AFCA website to find out if a time limit applies or when the time limit relevant to your circumstances expires.